How WISPs use Preseem to improve subscriber QoE and grow their business
How can Preseem help WISP businesses like yours deliver better QoE to your subscribers leading to lower subscriber churn, reduced support costs and improved network performance and profitability? These success stories from Preseem customers highlight some details.
‘My Experience with Preseem’ – A Case Study by Jason Pond, CEO, Grizzly Broadband
Jason Pond, Co-owner and CEO of Grizzly Broadband shares his experience of using Preseem’s QoE platform for his WISP business – Cybernet1. Jason has extensive experience in the WISP industry and shares how he found Preseem after searching for and interacting with other DPI-based QoS solutions. He shares how prior to Preseem’s QoE optimized shaping, they were experiencing an average of 384 support calls per week. After Preseem replaced his traditional shaping tools, the support call volume dropped to an average of 288 per week. Jason further shares details and images of his day to day use of Preseem’s QoE monitoring features to troubleshoot customer issues and proactively improve his network. Jason highlights the impact Preseem has had on his business as well, especially, on how they’re seeing fewer cancellations where customers change providers. Overall, Jason believes in the importance of measuring and optimizing subscriber QoE in today’s competitive landscape and believes Preseem to be a right step in that direction.
“Preseem helped us reduce our weekly support calls by over 25%.”Jason Pond
E-vergent Wireless Reduces Churn by 28% and Adds $27,000 in Revenue in Just Six Months After Deploying Preseem
E-vergent Wireless serves over 3000 customers in SE Wisconsin and NE Illinois. In 2016 & early 2017, despite aggressively adding customers, the Wireless Internet Service Provider (WISP) found themselves in a situation where the business was no longer growing due to customer loss – churn. Around this time E-vergent learned about Preseem and became one of the earliest Preseem customers. The combination of Preseem’s ability to identify parts of the network that required upgrades and Preseem’s QoE optimized plan enforcement has resulted in a 28% drop in churn which translated into retaining $27,000 in revenue and 63 customers (297 service months) in the last 6 months. Predicting into the future, the lower churn rate means retaining $114,000 in revenue and 126 customers (1259 service months) over a 1 year period. Most importantly, E-vergent is now growing again.
“Guided by Preseem, we have made many improvements to our network. I believe these improvements and Preseem’s optimization are the major reasons for our customer churn significantly decreasing.”Joe Falaschi
Fast-growing WISP from Elmendorf, TX Uses Preseem to Fix ‘Slow-internet’ Calls
Alamo Broadband, a fast-growing WISP in Elmendorf, TX uses Preseem to find and fix Bufferbloat issues caused by congested access points and plan enforcement solutions based on simple queues. While Preseem’s detailed QoE metrics and graphical wireless summary helped Alamo fix congestion related issues, advanced Active Queue Management (AQM) techniques replaced Mikrotik based plan enforcement to improve subscriber QoE. After implementing Preseem and making recommended network changes, Alamo experienced a dramatic fall in support calls related to slow internet as well as saved money on external after-hours support. Alamo also removed bursting component from its plans and now offers consistent higher plan speeds and more throughput to all customers using Preseem.
“My-internet-is-slow calls have all but ceased.”Joe Portman
Subscriber QoE Monitoring
Understand the real Quality of Experience (QoE) delivered by your network down to towers, access points and subscribers with real-time analytics and graphical summaries. By focusing on QoE, WISPs can ensure that they have happy customers thereby reducing churn and support costs.
QoE Optimized Shaping
Use Preseem's advanced AQM techniques to enforce subscriber and access point bandwidth limits and to manage streaming video and other high-bandwidth applications while improving subscriber QoE. This fixes 'my-internet-feels-slow' calls, lowers churn and delays network investments.
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