The Subscriber Summary allows your support staff to determine whether they should pursue troubleshooting a customer-specific issue or hand over the wider network concerns to the network management team.
Have a customer’s QoE information available instantaneously to answer common questions.
Immediately identify customer problems that are network related with direct tower and access point comparisons.
Save time on support calls, reduce support costs & improve profitability!
Subscriber QoE Monitoring
Understand the real Quality of Experience (QoE) delivered by your network down to towers, access points and subscribers with real-time analytics and graphical summaries. By focusing on QoE, WISPs can ensure that they have happy customers thereby reducing churn and support costs.
QoE Optimized Shaping
Use Preseem’s advanced AQM techniques to enforce subscriber and access point bandwidth limits and to manage streaming video and other high-bandwidth applications while improving subscriber QoE. This fixes ‘my-internet-feels-slow’ calls, lowers churn and delays network investments.