Subscribers

Deliver a consistent low-latency experience to delight your subscribers and help them become advocates for your service.

Give Your Customers the Best Experience

Preseem’s QoE Optimized Plan Enforcement uses active queue management to deliver a reliable, low-latency experience to your customers.

This means subscribers won’t experience slow internet issues, even when multiple people in the home are online at the same time.

As we often say, “throughput matters but subscribers feel latency.” Low latency means less support calls, happier customers, and more referrals and steady recurring revenue.

Screenshot of Preseem showing lower latency

Screenshot of Preseem's CPE Radio Metrics

Solve Self-Congestion Issues

Congestion within a subscriber’s plan rate (or self-congestion) can contribute to a poor quality of experience. QoE Optimized Plan Enforcement helps eliminate common support issues like:

My internet feels slow when the kids do a big game download
My Zoom meeting quality is poor when someone else in the house is watching video
My game is laggy when another family member is using the internet heavily
My Netflix buffers when the family is watching multiple streams

Reduce Support Interactions

Despite everyone’s best efforts, you’re still going to get support calls from subscribers at some point. The ideal is to have the experience be as smooth and positive as possible, for your support team as well as the customer.

Preseem provides visibility on each individual subscriber via our high granularity traffic-based QoE measurements. This helps improve customer engagement when they call the support line, as your rep can understand what the customer is seeing and look at historical information to confirm.

Put it this way—proactive tools help you avoid as many support calls as possible, while support tools make them shorter.

"We’ve been able to lower our churn rate, increase our customer satisfaction, decrease our call volume. It’s just all around made us more efficient. Customers are happy, we’re more profitable."

Andrew Wicker
COO, Vistabeam

How to Reduce Latency for ISPs and Subscribers

by Neil McDonald | Jun 27, 2023 | Access Network Operations, Networking, Subscribers

Hot take: Low latency is more important than throughput when it comes to giving subscribers a superior quality of experience (QoE)🔥At Preseem, we like to say that throughput matters, but end users feel latency. When advertising their services, however, most ISPs only...

Fiber Networks, Fixed Wireless, and the Future

by Neil McDonald | Mar 9, 2023 | Networking, Subscribers, Video Blog

Fiber Networks, Fixed Wireless & the Future During our recent ISP Virtual Summit, we held a session on the evolution of the ISP industry named “Fixed Wireless, Fiber and the Future.” Hosted by Preseem co-founder and Chief Product Officer Dan Siemon, the panel also...

Essential ISP Management Tools and Tips to Help You Grow

by Neil McDonald | Jan 13, 2023 | Subscribers, WISP Tips

One of the keys to efficient ISP management is ensuring you have the right tools for the job. You wouldn’t send a tower climber out without a protection harness or helmet. Similarly, you can’t expect to operate a successful ISP without some essential items on hand....

Hybrid Networks: Challenges and Best Practices | Webinar Recap

by Neil McDonald | Dec 13, 2022 | Networking, Subscribers, Video Blog

We recently co-hosted a webinar with Sonar Software where we looked at the rise of hybrid networks and the challenges and best practices associated with them. During the webinar, co-hosts Dan Siemon, Chief Product Officer and co-founder of Preseem, and Sonar CEO Simon...