WISP Reviews & Testimonials
Co-owner & CEO, Grizzly Broadband (Cybernet 1)
“Preseem helped us reduce our weekly support calls by over 25%. We have also noticed that we are seeing fewer cancellations where the customers are changing providers. One other thing that Preseem has done is given us a fantastic view of where upgrades need to happen, and we have set forth a plan to hit towers that need things upgraded NOW, what can wait until this summer, and what will wait until fall or next year, causing our priorities to shift in our proactive network management.”
Extract from full case study written by Jason Pond available for download here.
CEO, Minnesota Wifi
“I’ve used a DPI-based QoS platform before and have been using Preseem for 11 months now. QoE monitoring is the main point of Preseem’s service and the FQ-CoDel based Shaping is an added benefit, not the other way around. Their QoE data is way more valuable than SNMP monitoring of some back haul and APs. It’s down to the second accurate on the performance a customer or AP is actually seeing. I personally think that while the DPI-based QoS platform was good and we used it for a year, we moved away from it and decided not to mess with DPI and specific apps and just focus on improving the network using Preseem to show us the before/after results.”
VP, E-Vergent Wireless
“Preseem has been an invaluable tool in providing insights into our network’s true performance levels and end-user quality experience. Since implementing Preseem we have uncovered issues that other tools, like ping and SNMP, did not alert us to with the same impact. The Preseem interface clearly shows you a full picture of performance, not parts of it”
Owner, Jump Wireless
“The Preseem Sonar 1.4 integration allowed me to get latency, packet drops and bandwidth insights across the access points in my network in a flash! This allowed me to immediately find and fix several QoE issues.”
President, Alamo Broadband
“(Since implementing Preseem’s QoE optimized plan enforcement) “My internet-is-slow” calls have all but ceased.”
Technical Support Lead, E-vergent Wireless
“Preseem has been an outstanding addition to our tool kit. It is real time easy to find data regarding each one of our subscribers. It has helped us resolve customer support requests faster and more accurately. Previously, if a customer had a speed/latency complaint, we relied on NMS graphs which polled devices at large intervals and really did not provide an accurate picture of what was happening. Now, Preseem gives us what we need to near-instantaneously diagnose and resolve the issue with confidence. Additionally their support is top notch, shout out to everyone in the support department!”
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