Happy Customers

WISP Reviews & Testimonials

Listen to 3 fast-growing WISP owners & operators share their real-world experience with Preseem’s QoE platform

 

  • Matt Larsen describes how they replaced Mikrotik simple queuing with Preseem and noticed the difference Preseem brought to their wireless network 
  • JJ McGrath talks about how he uses Preseem to proactively troubleshoot AP and in-home customer problems and how he replaced Procera with Preseem’s QoE optimized shaping
  • Steve Barnes mentions his phase-by-phase approach of using Preseem to find & fix QoE problems in his network and his experience with Preseem’s appliances as well as support team

Highlights (4 mins) - Matt Larsen (CEO, Vistabeam), JJ McGrath (CEO, Tekwav) & Steve Barnes (Wireless Ops Manager, NLBC.com)

Full Review (15 minutes) Matt Larsen (CEO, Vistabeam)

Full Review (15 minutes) Steve Barnes (NLBC.com)

Full Review (12 minutes) JJ McGrath (CEO, TekWav)

Jason Pond

Co-owner & CEO, Grizzly Broadband (Cybernet 1)

“Preseem helped us reduce our weekly support calls by over 25%. We have also noticed that we are seeing fewer cancellations where the customers are changing providers. One other thing that Preseem has done is given us a fantastic view of where upgrades need to happen, and we have set forth a plan to hit towers that need things upgraded NOW, what can wait until this summer, and what will wait until fall or next year, causing our priorities to shift in our proactive network management.”

Extract from full case study written by Jason Pond available for download here.

“With Preseem, I have a tool that can look into the network at a packet level and show me what is going on. After receiving the Preseem training and learning how to better interpret the data I was seeing, I was able to make configuration changes to some of my APs that resulted in a 30 ms decrease in latency. With Preseem, I’m happy to know that I can make changes and see the result. We also just activated traffic shaping on the Preseem server. I looked up a customer that had been pushing his plan to the limit this morning and checked my phones call log for when William (Customer Success Engineer) called me.  You can literally see the latency go down the minute Preseem took over. This is amazing”

Casper Faust

Field Operations Manager, Paladin Wireless

Darin Steffl

CEO, Minnesota Wifi

“I’ve used a DPI-based QoS platform before and have been using Preseem for 11 months now. QoE monitoring is the main point of Preseem’s service and the FQ-CoDel based Shaping is an added benefit, not the other way around. Their QoE data is way more valuable than SNMP monitoring of some back haul and APs. It’s down to the second accurate on the performance a customer or AP is actually seeing. I personally think that while the DPI-based QoS platform was good and we used it for a year, we moved away from it and decided not to mess with DPI and specific apps and just focus on improving the network using Preseem to show us the before/after results.”

“Preseem’s platform takes all the guesswork out of traffic shaping, it just works! Their staff has been there every step of the way, helping us with implementation. This has been one of the easiest and most hassle-free deployments of a hardware/software platform I have come across. Their customer service is top notch. Thanks a million Preseem!”

Mark Petrocchi

CTO, Align Tec

Joe Falaschi

VP, E-Vergent Wireless

“Preseem has been an invaluable tool in providing insights into our network’s true performance levels and end-user quality experience.  Since implementing Preseem we have uncovered issues that other tools, like ping and SNMP, did not alert us to with the same impact.  The Preseem interface clearly shows you a full picture of performance, not parts of it”

“We needed a way to shape traffic, reduce high latency, and just make the network perform better. We added a Preseem unit directly in line with our core router and in less than an hour we saw a vast improvement. Streaming traffic and web content flowed flawlessly together, VoIP traffic is now so smooth and high demand clients have nothing but praise. Preseem has given us a clear advantage over the competition!”

Chris Grice

President, Grice Computers & Internet

Owen Gingerich

Owner, Jump Wireless

“The Preseem Sonar 1.4 integration allowed me to get latency, packet drops and bandwidth insights across the access points in my network in a flash! This allowed me to immediately find and fix several QoE issues.”

“Preseem has done a great job of providing great insight into our network by presenting quality information regarding subscriber quality of experience.  Their staff is outstanding and we greatly appreciate their professional attitude on putting out a quality product and providing excellent customer service!”

JJ McGrath

CEO, Tekwav

Joe Portman

President, Alamo Broadband

“(Since implementing Preseem’s QoE optimized plan enforcement) “My internet-is-slow” calls have all but ceased.”

“Preseem is fairly awesome and has the best support I’ve ever seen.”

Brian Gray

Connectivity Manager, Joink

Shawn Tarlo

Technical Support Lead, E-vergent Wireless

“Preseem has been an outstanding addition to our tool kit. It is real time easy to find data regarding each one of our subscribers. It has helped us resolve customer support requests faster and more accurately. Previously, if a customer had a speed/latency complaint, we relied on NMS graphs which polled devices at large intervals and really did not provide an accurate picture of what was happening. Now, Preseem gives us what we need to near-instantaneously diagnose and resolve the issue with confidence. Additionally their support is top notch, shout out to everyone in the support department!”

Already using Preseem? We appreciate all your reviews and feedback (and we mean it). If you’d like, we can feature your feedback on our reviews page as well! Click here to send us a message or connect on 1-833-PRESEEM. 

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Subscriber QoE Monitoring

Understand the real Quality of Experience (QoE) delivered by your network down to towers, access points and subscribers with real-time analytics and graphical summaries. By focusing on QoE, WISPs can ensure that they have happy customers thereby reducing churn and support costs.

QoE Optimized Shaping

Use Preseem's advanced AQM techniques to enforce subscriber and access point bandwidth limits and to manage streaming video and other high-bandwidth applications while improving subscriber QoE. This fixes 'my-internet-feels-slow' calls, lowers churn and delays network investments. 

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