Unfiltered Feedback from Real WISPs
- Matt Larsen (CEO, Vistabeam) details the success he has found since replacing Mikrotik simple queuing with Preseem.
- JJ McGrath (CEO, Tekwav) discusses replacing Procera with Preseem’s QoE optimized shaping and how he has since been able to proactively troubleshoot APs and solve in-home customer problems.
- Steve Barnes (Wireless Ops Manager, NLBC.com) relays his phase-by-phase approach of using Preseem to find & fix QoE problems in his network, along with his experience with Preseem’s appliances and support team.
Matt Larson, Vistabeam
Choosing Preseem’s QoE Optimized Shaping Over Simple Queues or DPI-Based Solutions
Steve Barnes, NLBC.com
The Benefits of Preseem’s Optimized Shaping for a 118-year Old Legacy Telephone Company
Casper Faust, Paladin Wireless
How Preseem’s Insights & QoE Optimized Shaping Make Life Easy for Support Techs
As Seen on WISP Talk (FB Group)
What Does WispTalk Think About Preseem?
What Device/vendor is Everybody Out There Using for Packet Shaping (Customer Chaping)/Packet Control?
How Can Preseem Help Resolve Customer Complaints?
What Is the Performance of a Cambium ePMP 2000 AP with Preseem?
What is Preseem?
How Can Preseem Help with Customer Troubleshooting, Saving an Unnecessary Truck Roll?
How Is Preseem Being Used to Handle Traffic Suspensions?
“Preseem’s platform takes all the guesswork out of traffic shaping, it just works! Their staff has been there every step of the way, helping us with implementation. This has been one of the easiest and most hassle-free deployments of a hardware/software platform I have come across. Their customer service is top notch. Thanks a million Preseem!”
Mark Petrocchi, CTO of Align Tec
“Preseem has been an outstanding addition to our tool kit. It is real time easy to find data regarding each one of our subscribers. It has helped us resolve customer support requests faster and more accurately. Previously, if a customer had a speed/latency complaint, we relied on NMS graphs which polled devices at large intervals and really did not provide an accurate picture of what was happening. Now, Preseem gives us what we need to near-instantaneously diagnose and resolve the issue with confidence. Additionally their support is top notch, shout out to everyone in the support department!”
Shawn Tarlo, Technical Support Lead at E-vergent Wireless
“We needed a way to shape traffic, reduce high latency, and just make the network perform better. We added a Preseem unit directly in line with our core router and in less than an hour we saw a vast improvement. Streaming traffic and web content flowed flawlessly together, VoIP traffic is now so smooth and high demand clients have nothing but praise. Preseem has given us a clear advantage over the competition!”
Chris Grice, President of Grice Computers & Internet
“Preseem has done a great job of providing great insight into our network by presenting quality information regarding subscriber quality of experience. Their staff is outstanding and we greatly appreciate their professional attitude on putting out a quality product and providing excellent customer service!”
JJ McGrath, CEO of Tekwav
“Preseem has been an invaluable tool in providing insights into our network’s true performance levels and end-user quality experience. Since implementing Preseem we have uncovered issues that other tools, like ping and SNMP, did not alert us to with the same impact. The Preseem interface clearly shows you a full picture of performance, not parts of it”
Joe Falaschi, VP of E-Vergent Wireless
“I’ve used a DPI-based QoS platform before and have been using Preseem for 11 months now. QoE monitoring is the main point of Preseem’s service and the FQ-CoDel based Shaping is an added benefit, not the other way around. Their QoE data is way more valuable than SNMP monitoring of some back haul and APs. It’s down to the second accurate on the performance a customer or AP is actually seeing. I personally think that while the DPI-based QoS platform was good and we used it for a year, we moved away from it and decided not to mess with DPI and specific apps and just focus on improving the network using Preseem to show us the before/after results.”
Darin Steffl, CEO of Minnesota Wifi
“With Preseem, I have a tool that can look into the network at a packet level and show me what is going on. After receiving the Preseem training and learning how to better interpret the data I was seeing, I was able to make configuration changes to some of my APs that resulted in a 30 ms decrease in latency. With Preseem, I’m happy to know that I can make changes and see the result. We also just activated traffic shaping on the Preseem server. I looked up a customer that had been pushing his plan to the limit this morning and checked my phones call log for when William (Customer Success Engineer) called me. You can literally see the latency go down the minute Preseem took over. This is amazing”
Casper Faust, Field Operations Manager at Paladin Wireless
“Preseem helped us reduce our weekly support calls by over 25%. We have also noticed that we are seeing fewer cancellations where the customers are changing providers. One other thing that Preseem has done is given us a fantastic view of where upgrades need to happen, and we have set forth a plan to hit towers that need things upgraded NOW, what can wait until this summer, and what will wait until fall or next year, causing our priorities to shift in our proactive network management.”
Jason Pond, Co-owner & CEO at Grizzly Broadband (Cybernet 1)
“My internet-is-slow' calls have all but ceased.”
Joe Portman, President of Alamo Broadband
“Preseem is fairly awesome and has the best support I’ve ever seen.”
Brian Gray, Connectivity Manager at Joink LLC
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