In early March, Preseem’s CEO, Gerrit Nagelhout, and Preseem’s Director of Marketing, Harneet Singh, packed their bags and headed to Dallas, Texas, in preparation for the Wireless Internet Service Providers Association’s (WISPA) annual WISPAMERICA Conference. Arriving a week before the intended event start date, the pair set out to maximize their time in Texas by visiting a number of WISPs throughout the state that use Preseem in their network.

So began Preseem’s 2020 Texas Road Trip, a venture that took the Preseem team from the Texas Panhandle to the outer reaches of the Texas Triangle. All-in-all, the team visited five unique wireless ISPs that serve rural Texas and beyond! Take a look at their journey below.

 

Day 1 & 2 – Visiting AW Broadband & Resound Networks

 

The first stop on the road trip took the Preseem team from Dallas to Amarillo, Texas. It was here in Amarillo that they met with Adair Winter, Co-owner & VP of Network Operations at AW Broadband. AW Broadband is an ISP that provides high speed wireless and fiber internet to homes and business across the Texas Panhandle.

With seven years of experience, 45 employees, and fast-growing customer base, minimizing costs while maintaining a high standard for customer’s quality of experience (QoE) is no small feat. Adair explained that the value of having Preseem in his network came from its ability to provide timely, accurate information. “Ultimately, we feel like Preseem has helped us to drive our support costs down. We don’t feel like we have to have as many support people to support our customer base because we are more accurately capable of getting to the information we need to see and figuring out where that problem in the network exists… it makes our life from a support and a management perspective a lot easier, and so our day-to-day operations wouldn’t be what they are without the team at Preseem.”

Thanks again to Adair, Matthew Carpenter, and the rest of the AW Broadband team for hosting us! See what the Preseem team got up to in Amarillo, Texas by watching the video below.

On the second day of the road trip, the Preseem team headed north to the city of Pampa, Texas. There, they met with Resound’s senior leadership and networking team; including Bryan Waldrip, CEO, and Chadd Giles, COO.

Resound Networks is a locally owned and operated WISP, serving in and around the Pampa, Lubbock, and Hobbs, Texas. Our team welcomed the opportunity to visit their Pampa headquarters and learn more about how Preseem helps their business firsthand.

 

Day 3 – Visiting Rock Solid Internet & Telephone

 

The Preseem team spent the third day of their road trip in the city of San Antonio, Texas. This city is home not only to landmarks such as the historic Alamo and the renowned King William Historic District, but also the offices of Rock Solid Internet & Telephone.

It was here in San Antonio that the Preseem team met with Rock Solid’s Customer Relations Manager, Lori Andrade. Lori shared her, and her team’s, experience with Preseem, exclaiming, “the tools we get, and the visibility we get, is on a whole ‘nother item!” She continued by saying that Preseem “increases first-call resolution to where a customer is calling in, getting addressed, getting on the schedule, or at least getting educated as to what they can do to fix their home environment.” To hear more from Lori, and get an inside look at Rock Solid, check out the video below!

It was great to hear from Lori about how Preseem much has helped the support staff at Rock Solid. Likewise, our team is glad to have met other members of Rock Solid such as Gary Burress and Sebastian Ivanisky!

With the third day of their travels complete, Gerrit and Harneet journeyed north for the next portion of their trip.

Day 4 & 5 – Visiting Cirra Wireless & TekWav

 

The team’s next stop was the city of Fort Worth, Texas. There, they met up with Richard Strittmatter, CTO of Cirra Wireless. Cirra Wireless maintains over 4000mi² of wireless service area, making it one of the largest wireless ISPs in Northern Texas. Our team was delighted to see Cirra’s operation, and for the opportunity to hear about how Preseem supports Cirra’s business.

After visiting Cirra Wireless, the Preseem team headed to Sherman, Texas: the final destination of their wireless ISP road trip. The last leg of their journey had the team meeting up with JJ McGrath, CEO of TekWav. TekWav is a homegrown fixed wireless ISP that serves Grayson County, Texas.

As a result of an extensive facility tour by JJ, we got to see areas such as TekWav’s equipment testing room and data center. Watch the full facility tour in the video below!

 

Bonus Video: Meet TekWav

Watch as JJ shares some insights about his WISP operations, including an ingenious way that he markets his business!

 

Though the global spread of COVID-19 (coronavirus) meant the cancellation of this year’s WISPAMERICA, we hope that these videos gave you a glimpse into Texas’ thriving fixed wireless industry, and the wireless ISPs behind it.

Thank you once again to all the wireless ISPs that opened their doors to the Preseem team and showed us around their operations. The feedback from this road trip reaffirmed the value that Preseem provides network owners, operators, support staff, and the subscribers. Of course, the Preseem team looks forward to seeing many more WISPs at events to come!

Want to see more videos from Preseem? Then be sure to check out our YouTube channel!


Looking for WISP business tips
and fixed wireless insights to help your business? Download a free copy of the Preseem Fixed Wireless Network Report!

Our Spring 2020 edition was just released! It’s packed with facts and figures on fixed wireless subscribers, access points, and industry benchmarks.

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