What is QoE?

At its core, QoE is a measure of how customers experience a service. In the context of WISPs, QoE is measured across three key pillars:

  1. Bandwidth (are people getting their plan speed?)
  2. Latency / Jitter (are people having to wait for packets?)
  3. Loss (Are many packets lost along the way?)

Additionally, it is important for WISPs to monitor the QoE of their network as poor results generally lead to an Internet experience that “feels slow,” even if traffic is flowing smoothly.

 

What Causes Poor QoE?

Now that we have established what to monitor when measuring QoE, it is important to understand the common causes of poor QoE. These include:

  • Ineffective shapers / plan enforcement techniques
  • Overloaded / under-performing APs and CPE connections (most variable)
  • Backhaul problems
  • Transit capacity and overloaded Mikrotiks (less common, though high impact)

How to Solve Poor QoE?

Identifying the cause of poor QoE is only half the battle. The next step is taking action to solve these bottlenecks and setting up proactive measures to ensure they do not occur again. In order to explain how this is done, we have compiled a video that walks you through the basics of WISP QoE monitoring. Watch and learn below.


Interested in adding WISP QoE monitoring and measuring to your network?
Try Preseem for free!

Developed exclusively for WISPs, Preseem is a one-of-a-kind networking solution that helps to find and fix QoE issues across towers, access points, and subscribers. Sign up for a 30-day free trial today!

Still not sure that Preseem is right for you? Talk to a QoE specialist to see Preseem in action and learn more about how it can help your business. Book a call here!

 

 

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