At Preseem, transparency is not just a word, it’s a commitment. Whether it’s our features, commercial structure or even product roadmap plans, we engage with the Fixed Wireless community in a completely open fashion and we have good reasons to do so. Not only it helps us being different than some of the more conventional (and inherently complex) large companies in the network management space, it aligns us with the Wireless Internet Service Provider (WISP) way of life. As a small tech company ourselves, we understand that WISPs form much more than just a fast-growing industry. WISPs represent a community of entrepreneurs and passionate individuals who believe in helping others grow while pursuing the common goal of delivering exceptional service to their customers and bridging the digital divide. And this motivates us to use our platform to bring more transparency to the state of Quality of Experience (QoE) being delivered across the industry.

Preseem is currently deployed across a fast-growing number of WISPs with subscriber counts ranging from 50 to over 10,000. This diverse range of deployments, variety in their network architecture and the ability of our cloud-based platform to perform large computations puts us in a unique position. On a typical day, our network telemetry platform processes over 400 million metrics across all our deployments and this data on an aggregate level has the promise of generating some interesting insights into the fixed wireless industry around the quality of experience (QoE) being delivered.

We have had many of our existing and prospective customers inquire about the QoE being delivered by others in their industry and also had questions around metrics for specific access point models from individual customers. This led us to spend some time in determining the key metrics we can aggregate across all our deployments with an ultimate objective to present simple yet insightful details which can be used not only by our customers but by other WISPs as well.

After a soft launch during WISPAPALOOZA, we’re proud to announce the first-ever QoE benchmarks for the Fixed Wireless industry. These metrics cover the following key dimensions and we will strive to consistently update as well as add metrics to the list:

  • Subscriber Peak Hour Metrics – The peak or busy hour of the network represents the worst case for most QoE metrics. For WISPs, it’s important to understand the QoE delivered by their network down to the subscriber level since a customer judges the performance on his/her device level and doesn’t really care about the provider’s network architecture or QoE at a network element level. Throughput (upstream/downstream) and latency are the key metrics provided here for comparison.
  • AP Peak Hour Metrics – The access point (AP) is the key infrastructure element for WISPs. Therefore understanding key AP metrics such as the number of customers per-AP and typical throughput enables high-level business and network planning activities. Key metrics here are active subscribers per AP, throughput per AP and latency per AP.
  • AP Make/Model Peak Hour Metrics – Probably the most interesting section of the QoE benchmarks, this compares different AP models across our WISP customers on metrics like the number of peak hour active subscribers, peak hour throughput and peak hour latency.

Fixed Wireless QoE benchmarks

Some of the important use cases from these QoE benchmarks for WISPs would be:

  • Compare key subscriber and AP-level metrics with their network’s performance and figure out if there’s scope for network improvements and upgrades.
  • Look at the latency and throughput performance metrics across popular access point models/manufacturers and make a better assessment of the equipment’s performance.
  • Compare the AP model metrics while making new AP purchase decisions.

Given the dynamic nature of this industry and our growing number of deployments, we aim to update these metrics at least once every month and notify our customers and mailing list about the changes. If you wish to subscribe to the notifications, click here.

As always, we’ll be happy to get your feedback on this and make the QoE benchmarks more exhaustive and useful for the benefit of all providers in the fixed wireless industry.

For more information on how you can find and optimize detailed QoE metrics for your network, get Preseem

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