Your subscribers are having bad experiences.
You’re the last to know.
Competitors are growing. Budgets are shrinking. Your team is doing more with less. You can’t afford to be the last to know — now you don’t have to be.
Trusted By Hundreds of Companies
The Pressure on Regional ISPs Has Never Been Greater
Reactive, Not Proactive
By the time a subscriber calls, they’ve been suffering for weeks. Without visibility into what’s building beneath the surface, you’re always one step behind the problem and two steps behind the churn.
5+ Siloed Vendor Tools
Every access tech has its own portal, its own training, its own login, and your team needs to know all of them. Without a single place to triage first, your team is jumping straight into the wrong system, wasting time on every single call.
Knowledge Walks Out
In-house knowledge leaves with every departing engineer. The next hire starts from zero, and your network pays the price for the next 90 days while they catch up.
Business Is Blind To The Network
You can’t make good business decisions from bad data. When network performance lives in silos, churn is unexplainable, upsell is invisible, and every budget conversation is a guess, you’re making decisions about your business based on gut feel.
5+
Vendor platforms an average growing ISP must manage
4 in 5
Unhappy subscribers never call — they just cancel
Minutes
To identify whether it’s the network, the AP, or the home
One
Platform that solves it all
Subscribers Are Having Bad Experiences You Don’t Know About
Most won’t call, they’ll just find someone else. And you’ll never know whether you lost them to a bad AP, high latency, a poor in-home WiFi experience that could have been upsold, or a cheaper competitor.
That gap has a cost. Now it has a solution.
Now
- You find out about network performance problems through complaints
- Truck rolls are dispatched on gut feel, losing hundreds per wrong roll
- Churn data is what customers tell you, not why they really left
- No visibility into what your subscribers are actually experiencing.
- Your Support team escalates calls which could be resolved
With Preseem
- See network performance problems before subscribers call
- Resolve quickly or escalate appropriately
- One normalized view across all vendors
- Triage in seconds, not hours
- One platform, one workflow, regardless of vendor
Every month you stay reactive, that gap compounds. The truck rolls add up. The silent cancellations add up. The time your support team spends guessing adds up.
Who It’s Built For
One platform. All teams. Zero guesswork.
Network Operations
Your team knows every vendor tool, but without knowing where the problem actually is first, they’re diving into the wrong one every time. Find issues in seconds. Fix the right thing first.
-
- No more staring and comparing on multiple systems
- Proactive issue detection
- Churn risk by tower site
Customer Support
Triage every call from one screen. Cut training time by 50%. Get new agents productive in weeks, not months.
-
- Subscriber QoE in real time
- One tool, regardless of vendor
- Faster onboarding
Business & Finance
Churn is a network problem before it’s a revenue problem. Know which sites are at risk, which subscribers are struggling, and where a truck roll is actually warranted, before the cost hits.
-
- Revenue by site and equipment
- Prove network performance & coverage for grant compliance (BEAD/EA-CAM)
- Identify upsell opportunities before subscribers churn
IS THIS YOUR MOMENT?
M&A Trigger
You Just Acquired Another ISP
You just acquired another ISP. You inherited their network, but not their knowledge. Every day without a unified view means avoidable truck rolls, inconsistent support, and churn you can’t explain.
Technology Expansion
You’re Adding Fiber to FW
A second access technology means a second management platform, unless you’re on Preseem. Your support team can’t learn a new system while your new fiber subscribers are forming their first impression.
Staff Turnover
Your Best Engineer Is Leaving
Important network knowledge lives in their head: which towers are temperamental, which APs are near capacity, which subscribers are always on the edge. Without a platform that holds all that information, that knowledge walks out with them.
Revenue Risk
Churn is rising. You can’t explain it.
You’ve been awarded funding to build or expand, and without visibility, you’re guessing if you’re meeting coverage and performance obligations. And every month you spend guessing is another month of silent cancellations you could have prevented.
What Our Customers Are Saying
“You can pretty much track down any issue before it happens, after it’s happening, while it’s happening. It is all there.”
Matthew Fauser
CTO, Wood River Internet
“We can escalate or close a ticket within five to 10 minutes.”
Netta Roetz
Support Team, Herotel
“The volume of requests for assistance has dropped precipitously.”
Mike Day
Support Manager, Mascon
What Preseem Actually Does
One platform. Every subscriber. Every vendor. Every team.
See Every Subscriber’s Experience In Real Time
Latency, throughput, packet loss — for every subscriber, before they call.
Know If It’s The Network, The AP/OLT/CCAP, Or The Home
Triage in seconds. Stop guessing which layer to investigate.
One View Across Every Vendor
Fixed wireless, fiber, cable — normalized into a single interface.
Connect Supported Subscribers To Their Equipment In One Click
No more jumping between systems to find a single customer.
Turn Network Data Into Business Decisions
Churn risk, site profitability, upsell candidates — answered.
Why ISPs Choose Preseem
Network Operations
Does it work with our gear?
- Billing system integration
- All major FW and fiber vendors
- Dozens of pre-built integrations
- No new inline gear for fiber
- Google/Microsoft SSO
- Results measurable in 30 days
Customer Support
How Does It Help Us?
- Fewer slow-internet calls
- No need to learn or access multiple vendor tools
- Identify if root cause is in-network or customer home
- Centralized view, see everything in one place
- Less training time, faster ramp-up
Leadership & Finance
What’s The ROI?
- Truck roll and churn reduction
- Data-driven capacity and campaign planning
- Proactively identify upsell opportunities
- Lower spend on training and support
STOP MANAGING
COMPLEXITY
START RUNNING
YOUR BUSINESS
Every week without visibility is another week of trucks that didn’t need to roll and subscribers who left without telling you why. Let’s start with your network, your vendors, your subscribers.
1-833-773-7336
295 Hagey Boulevard
1st Floor, West Entrance Waterloo, ON N2L 6R5
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